Logo Processica

Smart Field Service
Management
Automation

Explore the wide range of automated field service management solutions.
Streamline and boost your dispatch and routing for better business effectiveness and productivity.

field_service_management

Features

Feature Item

Smart Scheduling

Create, setup, and edit scheduled jobs in real-time mode. Our platform allows handy scheduling and the ability to integrate needed third-party services and software. Amend tickets / jobs and correct appointments in both online and offline mode.
Feature Item

Intelligent Dispatching

Make daily field operations easier for dispatchers. Let them monitor the work schedule in real-time mode, assign new jobs and dispatch them, send reminders and notifications to field staff in any required case. Processica makes dispatch & routes optimization easier.
Feature Item

Work Order Management

Enhance your daily duties execution with Processica. Make work order lists more transparent and flexible. Add and edit workers and clients data (address, contact information, job type) to let workers be on the same page with the client.
Feature Item

Smart Assignments

Perform smart allocation of incoming tasks based on requirements. Automate workflows selecting assignees for different tasks based on various criteria (skills, location, availability, shift, ). Fill employee cards with gathered data, add custom fields, attach files, etc.
Feature Item

Advanced Logistics

Create routes based on different variables important for work order execution: documents, needed tools, funds. Receive actual data about bottlenecks ( absence of tools, docs, etc.) to take required preventive actions and ensure successful workflow accomplishment.
Feature Item

Joint Efforts Automation

Set tasks that require multiple workers efforts or organize the set of visits for large-volume jobs. Receive and use data about your field staff to find the best logistics for task execution. Create local teams for big tasks and notify team members about status changes or required actions.

Use cases

chevron

Schedule and Dispatch

Automate processing data about your remote staff productivity and skills for smart planning and scheduling. Use intelligent solutions to effectively allocate resources and improve customer service quality. Track movements of your remote staff and view planned jobs on a live map, receive smart notifications and reminders about changes in the field in real-time.
Schedule and Dispatch
chevron

Work Order Management

Optimize work order management, automate job progress tracking, keep track of docs signing process, and collect feedback to meet your customers’ expectations. Make dispatchers create work orders in just a couple of clicks in the calendar, track time and resources spent, and perform smart forecasts based on remote workers’ performance and skill-off reports.
Work Order Management
chevron

Mobile Technicians Engagement

Improve productivity and increase the involvement of your remote workers on the platform with the help of Processica mobile app. Allow your staff to plan smart routes, interact with other employees to execute multiple jobs, and be immediately informed of any changes to boost workers' performance. Let technicians attach files and documents to a single system and get papers signed instantly to enhance customer service.
Mobile Technicians Engagement
chevron

Real-Time Communication

Automate multi-level communication with your field staff to optimize your work order execution. Implicate required experts, back-end officers, or management when their involvement is necessary. Manage internal chats and channels, hotline groups, broadcasts, and other communication means to save time and boost productivity.
Real-Time Communication
chevron

Predictive Maintenance

Use industrial IoT and equipment data in real-time to monitor performance statuses of required systems. Automate preventive measure workflows by setting up performance metrics or connecting the existing ones. Configure a service execution engine, manage maintenance teams, and receive real-time reports to avoid costly unplanned downtimes.
Predictive Maintenance
chevron

Complex Jobs Management

Configure the workflow to automate complex jobs and 24/7 operations. Use intelligent solutions for shift planning, work scopes calculations, and crew management. Enable your dispatchers and management to collect the required data in real-time mode for efficient planning and personnel allocation for complex work orders.
Complex Jobs Management

Benefits

Automated Support
Send notifications to customers and technicians to receive approvals, manage delays, and provide smart ETAs.
All-in-one Platform
Track job statuses, manage schedules, monitor your vehicles on the live map and do much more in one place.
Productivity Boost
Receive updates immediately to keep the upper hand on all the field operations and enhance efficiency across your mobile teams.
Profit Increase
Manage expenses for resources like fuel, hardware, or tools to save expenses and time via streamlined processes on the platform.
Instant Communication
Automate communication with your field dept via smart notification flows to let your workers get notified about changes in a moment.
Remote Management
Receive job notes from your remote staff, get photos and signatures to track jobs execution through mobile app for workers.
Request a DemoLearn More

Industries

Telecommunications Section

Telecommunications

Streamline field service management to enhance fix rates and perform smart scheduling based on technician skills and equipment.

Why You Need Processica

Process Automation
Streamline and automate any repeatable business process within your company with Processica platform.
Smart Integrations
Use Processica Platform communications, job management and workflow management features and integrate other solutions you already use.
Business Analysis
We analyze business processes of any complexity to offer custom solutions for your specific business case.

Ready to automate?

Get answers to your questions by contacting us, or request an additional information about our services
Dismiss