Logo Processica

Smart Field Service
Management
Automation

Explore the wide range of automated field service management solutions.
Streamline and boost your dispatch and routing for better business effectiveness and productivity.

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Features

Smart Scheduling

Smart Scheduling

Create, set up, and edit scheduled jobs in real-time mode. Our platform allows handy scheduling and integration of third-party services and software. Amend tickets/jobs and correct appointments in both online and offline mode.
Intelligent Dispatching

Intelligent Dispatching

Make daily field operations easier for dispatchers. Allow them to monitor the work schedule in real-time mode, assign and dispatch new jobs, send reminders and notifications to field staff whenever required. Processica makes it easier to dispatch & route optimization.
Work Order Management

Work Order Management

Enhance the execution of your daily duties with Processica. Make work order lists more transparent and flexible. Add and edit worker and client data (address, contact information, job type) to put workers on the same page as the client.
Smart Assignments

Smart Assignments

Perform smart allocation of incoming tasks based on requirements. Automate workflows, selecting assignees for different tasks based on various criteria (skills, location, availability, shift). Fill employee cards with data gathered, add custom fields, attach files, etc.
Advanced Logistics

Advanced Logistics

Create routes based on different variables important for work order execution: documents, needed tools, funds. Receive actual data about bottlenecks (absence of tools, docs, etc.) to take the necessary preventive actions and ensure successful workflow execution.
Joint Effort Automation

Joint Effort Automation

Set tasks that require the efforts of multiple workers or organize the set of visits for large-volume jobs. Receive and use data about your field staff to find the best logistics for task execution. Create local teams for big tasks and notify team members about status changes or required actions.

Use cases

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Schedule and Dispatch

Automate the processing of data about the productivity and skills of your remote staff for smart planning and scheduling. Use intelligent solutions to effectively allocate resources and improve customer service quality. Track the movement of your remote staff, view planned jobs on a live map, and receive smart notifications and reminders about changes in the field in real-time.
Schedule and Dispatch
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Work Order Management

Optimize work order management, automate job progress tracking, keep track of the doc signing process, and collect feedback to meet your customers’ expectations. Make dispatchers create work orders with just a couple of clicks in the calendar, track time and resources spent, and perform smart forecasts based on remote workers’ performance and skill-off reports.
Work Order Management
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Mobile Technician Engagement

Improve productivity and increase the involvement of your remote workers on the platform with the help of the Processica mobile app. Allow your staff to plan smart routes, interact with other employees to execute multiple jobs, and be immediately informed of any changes to boost worker' performance. Let technicians attach files and documents to a single system and get papers signed instantly to enhance customer service.
Mobile Technician Engagement
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Real-Time Communication

Automate multi-level communication with your field staff to optimize your work order execution. Engage the services of experts, back-end officers, or management when necessary. Manage internal chats and channels, hotline groups, broadcasts, and other means of communication to save time and boost productivity.
Real-Time Communication
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Predictive Maintenance

Use industrial IoT and equipment data in real-time to monitor the performance status of required systems. Automate preventive measure workflows by setting up performance metrics or connecting existing ones. Configure a service execution engine, manage maintenance teams, and receive real-time reports to avoid costly unplanned downtime.
Predictive Maintenance
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Complex Job Management

Configure workflow to automate complex jobs and 24/7 operations. Use intelligent solutions to plan shifts, calculate work scopes, and manage crew. Enable your dispatchers and management to collect data in real-time for the efficient planning and personnel allocation of complex work orders.
Complex Job Management

Benefits

Automated Support

Automated Support

Send notifications to customers and technicians to receive approvals, manage delays, and provide smart ETAs.

All-in-one Platform

Track job status, manage schedules, monitor the whereabouts of your vehicles on the live map, and do much more in one place.
Productivity Boost

Productivity Boost

Receive immediate updates to keep track of all field operations and enhance efficiency across your mobile teams.
Profit Increase

Profit Increase

Manage expenses on resources like fuel, hardware, and tools to reduce costs by streamlining platform processes.
Instant Communication

Instant Communication

Automate communication with your field department via smart notification so that workers receive timely information about ongoing changes.
Remote Management

Remote Management

Receive job notes from remote staff, including photos and signatures to track job execution through the workers’ mobile app.
Request a DemoLearn More

Industries

Telecommunications Section

Telecommunications

Streamline field service management to enhance fix rates and perform smart scheduling based on technician skills and equipment.

Why You Need Processica

Process Automation
Streamline and automate any repetitive business process within your company with the Processica platform.
Smart Integrations
Use Processica Platform communications, job management and workflow management features and integrate other solutions you already use.
Business Analysis
We analyze business processes of any complexity to offer custom solutions for your specific business case.

Ready to automate?

Contact us for answers to your questions or to request additional information about our services.
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