Explore the wide range of automated field service management solutions. Streamline and boost your dispatch and routing for better business effectiveness and productivity.
Create, set up, and edit scheduled jobs in real-time mode. Our platform allows handy scheduling and integration of third-party services and software. Amend tickets/jobs and correct appointments in both online and offline mode.
Intelligent Dispatching
Make daily field operations easier for dispatchers. Allow them to monitor the work schedule in real-time mode, assign and dispatch new jobs, send reminders and notifications to field staff whenever required. Processica makes it easier to dispatch & route optimization.
Work Order Management
Enhance the execution of your daily duties with Processica. Make work order lists more transparent and flexible. Add and edit worker and client data (address, contact information, job type) to put workers on the same page as the client.
Smart Assignments
Perform smart allocation of incoming tasks based on requirements. Automate workflows, selecting assignees for different tasks based on various criteria (skills, location, availability, shift). Fill employee cards with data gathered, add custom fields, attach files, etc.
Advanced Logistics
Create routes based on different variables important for work order execution: documents, needed tools, funds. Receive actual data about bottlenecks (absence of tools, docs, etc.) to take the necessary preventive actions and ensure successful workflow execution.
Joint Effort Automation
Set tasks that require the efforts of multiple workers or organize the set of visits for large-volume jobs. Receive and use data about your field staff to find the best logistics for task execution. Create local teams for big tasks and notify team members about status changes or required actions.
Use cases
Schedule and Dispatch
Automate the processing of data about the productivity and skills of your remote staff for smart planning and scheduling. Use intelligent solutions to effectively allocate resources and improve customer service quality. Track the movement of your remote staff, view planned jobs on a live map, and receive smart notifications and reminders about changes in the field in real-time.
Optimize work order management, automate job progress tracking, keep track of the doc signing process, and collect feedback to meet your customers’ expectations. Make dispatchers create work orders with just a couple of clicks in the calendar, track time and resources spent, and perform smart forecasts based on remote workers’ performance and skill-off reports.
Improve productivity and increase the involvement of your remote workers on the platform with the help of the Processica mobile app. Allow your staff to plan smart routes, interact with other employees to execute multiple jobs, and be immediately informed of any changes to boost worker' performance. Let technicians attach files and documents to a single system and get papers signed instantly to enhance customer service.
Automate multi-level communication with your field staff to optimize your work order execution. Engage the services of experts, back-end officers, or management when necessary. Manage internal chats and channels, hotline groups, broadcasts, and other means of communication to save time and boost productivity.
Use industrial IoT and equipment data in real-time to monitor the performance status of required systems. Automate preventive measure workflows by setting up performance metrics or connecting existing ones. Configure a service execution engine, manage maintenance teams, and receive real-time reports to avoid costly unplanned downtime.
Configure workflow to automate complex jobs and 24/7 operations. Use intelligent solutions to plan shifts, calculate work scopes, and manage crew. Enable your dispatchers and management to collect data in real-time for the efficient planning and personnel allocation of complex work orders.