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Intelligent Incident Management Automation for Your Business

Implement automated predictive measures to streamline incident management.

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Features

Multi-channel Communications

Multi-channel Communications

Resolve tickets through multiple channels like email, a self-service portal, live chat, and phone. Capture events on the platform, manage resolution time, and deliver exceptional service without delays.
Ticket Automation

Ticket Automation

Automate ticket prioritization based on the level of impact, urgency, or any appropriate custom rules. Configure notification sequences and configure action sequences, schedule repetitive tasks, and do much more to manage incidents.
Track work on Incidents

Track work on Incidents

Map triggers to workflows to keep everyone in the loop when incidents occur. Run notification and alert workflows based on SLA timelines, ticket status, or decision rules to notify the responsible teams automatically.
Incidents Chat & Mail Bots

Incidents Chat & Mail Bots

Customize bot behavior for required cases and implement it in sources such as website service platforms. Adjust and run mail-bot to automatically send emails to required target groups, agents, and technicians.
Third-Party Integration

Third-Party Integration

Connect incident and ticket management systems to our platform via API and add automatic communication-based workflows to monitor, manage, and execute incidents and requests more easily in one place.
Calendar & Map Views

Calendar & Map Views

Assign and allocate tickets in map view to track progress. Perform scheduling in calendar view and create tickets to avoid missing deadlines. View issues and incidents in a centralized web-based interface.

Use cases

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Customer Request Automation

Automate customer support handling of tickets: monitor ticket status, perform auto-assignments and ticket allocation. Create workflows based on custom triggers to automate the getting and resolving of customers' requests. Set rules and automatically map requests to tickets. Automate notifications and email dispatches with important status updates to stakeholders.
Customer Request Automation
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Mass Notification Feeds

Public service company call centers tend to get overloaded during different types of outages. Processica implements automated notification feeds to simplify this process. Adjust notification schemes to cover a variety of cases (outages, system maintenance, transport delays, severe weather warnings) and launch specific communication workflows for different target groups.
Mass Notification Feeds
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Incident Management Automation

Automate a full incident work lifecycle through workflows on the platform. Define decision rules for detecting incidents (for example, unusual equipment metrics), automate the distribution of notifications to involved groups and teams, run auto-assignments, track ticket execution, and do much more with Processica workflows to streamline incident management and enhance its execution performance.
Incident Management Automation
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IoT Automation

Track metrics pulled from third-party utilities via API on the platform. Use acquired data to trigger workflows in response to critical metric values. Let workflows automatically send notifications to required target groups, create and assign tickets, escalate them if left unanswered or in response to any other predefined trigger.
IoT Automation

Benefits

Advanced Communications

Advanced Communications

Automate the communication process for your preventive and reactive incident management by setting up and enhancing the notifications, alerts, and reminders organized in automated workflows.
Connect Mobile

Connect Mobile

Manage incidents remotely no matter when or where they occur, improve the level of your workforce engagement from any device.
One Single Platform

One Single Platform

A centralized web-based interface enables you to manage and resolve all incidents.
Increase Efficiency

Increase Efficiency

Streamline and simplify incident management through automated workflows to considerably reduce time and effort.
SLA Minimization

SLA Minimization

Enhance SLA processes from external systems via automated workflows to reduce the time for ticket execution and improve the overall quality of customer service.
Simplified Ticketing

Simplified Ticketing

Manage all incident queues and handle tickets submitted via email, phone calls, service portal, and walk-up.
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Industries

IT Section

IT

Automate customer or user requests and streamline ticket processing to enhance customer satisfaction.

Why You Need Processica

Smart Customization
No matter how complex the case is, the platform allows you to automate and streamline any conceivable business process within it.
Platform Integration
The Processica platform can perform as a totally independent system for workflows and communication management or can connect to solutions you already work with.
Business Intelligence
We analyze applied processes of any complexity and define the best solutions for automated workflow integration.

Ready to automate?

Contact us for answers to your questions or to request additional information about our services.
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