Intelligent Incident Management Automation for Your Business

Resolve tickets through multiple channels like email, a self-service portal, live chat, and phone. Capture events on the platform, manage resolution time, and deliver exceptional service without delays.

Automate ticket prioritization based on the level of impact, urgency, or any appropriate custom rules. Configure notification sequences and configure action sequences, schedule repetitive tasks, and do much more to manage incidents.

Map triggers to workflows to keep everyone in the loop when incidents occur. Run notification and alert workflows based on SLA timelines, ticket status, or decision rules to notify the responsible teams automatically.

Customize bot behavior for required cases and implement it in sources such as website service platforms. Adjust and run mail-bot to automatically send emails to required target groups, agents, and technicians.

Connect incident and ticket management systems to our platform via API and add automatic communication-based workflows to monitor, manage, and execute incidents and requests more easily in one place.

Assign and allocate tickets in map view to track progress. Perform scheduling in calendar view and create tickets to avoid missing deadlines. View issues and incidents in a centralized web-based interface.