What is mobile workforce management?
Mobile workforce management is the process of managing employees that work outside of the office setting. These include couriers and maintenance workers. And mobile workforce management software is what links up the office staff with mobile workers and customers with the purpose of measuring, recording and storing job data to ensure a more efficient working process.
When should I get started with workforce management?
Consider workforce management when you feel the need to keep track of the employees’ time management, plan the work on tasks and processes efficiently, assign right people to the right tasks, see how many employees and time you need to perform certain tasks, predict company’s needs, monitor and analyse work results to see if the company reaches its goals to take actions if it does not.
Which companies benefit most from workforce management?
Workforce management has benefits for different types of companies that want to minimize manual, heavy internal processes related to workforce management. It is most common for companies that have to deal with manufacturing, food & beverages, building & construction, services, finances, logistics and transportation.
What are the stages of mobile workforce management solution implementation?
Those stages vary from company to company and are planned individually, but there are three common ones: preparation, implementation, and operation itself. Preparation includes site study, uncovering relevant issues, working time rules, and agreements to define who is responsible for what. Implementation includes configuration and setup of the solution, training, and testing.
Is Processica mobile WFM solution secure?
Our mobile solution can be configured to support security requirements of your company. Our security concepts include role-based user permissions, user validation, scalability and reliability.
Does your mobile WFM solution integrate with my existing WFM system?
Yes, you can integrate with a workforce management system you already work with via API or different connectors.
Can I login to the mobile app with my second phone?
Yes, you can be logged in simultaneously on the number of devices that you need. A login is issued to the system, and a person can install the application on different devices and will not be tied to a phone number. There are no restrictions on the number of simultaneously logged-in devices, but if you log out from one device, you will be logged out from others automatically too.
How to engage my mobile workforce?
Mobile workforce engagement requires deep understanding of your organization’s workforce, mobile habits, preferences, and working style, depending on the size of the company and the industry you operate in. Usually, the smaller the company, the more flexible it is to mobile workforces even though they may lack the resources that larger companies possess. No matter the size, there are three main steps to engaging mobile workforce: promoting and encouraging open communication, offering the right set of tools and technology, and recognizing and rewarding your employees.
How can I manage my mobile workforce through the platform?
You can manage your mobile workforce on the platform through using ticket calendar, maps, contact databases, notifications, mobile apps, and workflows. For instance, you can easily manage tech assignment by assigning a new ticket, getting notified about technician’s location, route, arrival time, and accepting deliverables and invoice.
How can I improve my mobile workforce productivity?
To improve your mobile workforce productivity, streamline your mobile workflow management, eliminate the need for paperwork, improve your resources, reduce your business errors by creating a streamlined way to complete a task, improve individual employees’ productivity. All that will result in improved mobile workforce productivity, reduced costs, and increased revenue.
What if my employee does not own a smartphone?
In that case, you can send out work orders offers and other needed information via SMS or email notifications.