What types of notifications and alerts can I use on the platform?
You can use such out-of-box notifications as email, SMS, voice messages and push notifications. Additionally, you can set up and use notifications sent via other popular apps of your need - Slack, Viber, Telegram, Pulse and others.
How do I add a contact database to a notification workflow?
You can connect external contact databases (AD, Salesforce, LDAP) or add new contacts through the user interface. After that, the contacts may be combined into target lists by needed criterias and added to the workflow, to the task of the special Contact Fetch type.
Can I set up omni-channel communication solutions on the platform?
Yes, you can. We offer omni-channel drip campaigns, omni-channel customer support, and even more omni-channel communication solutions depending on your specific business needs. Omni-channel drip campaigns allow reaching customers by simultaneously using various communication channels, saving time and reducing manual work through automated communication workflows. All that in one platform where you engage users through all communication channels you need. Omni-channel customer support helps your business to provide seamless customer experience. It allows automatically leading customers from inquiry until the problem is solved, resulting in improved SLA and increased customers’ loyalty. In addition to the above solutions, we can also implement any other solution for different verticals and areas of use.
Are notification messages customizable?
Yes, you can customize notifications by using templates. Create a template in the Template section and then use it for the type of notification you want. You can customize both email and SMS notifications.
How many people can be added to a notifications target list?
It depends on the requirements for the process that is being configured and on the required capacity.
In which industries are your solutions most useful?
We use technology that makes our solution useful in different industries, including healthcare, logistics, manufacturing, retail, financial services, education, food services, utility companies, and tech dispatching.
How can I keep my team informed and connected?
You can schedule tasks in scope of the project deadlines and keep track of your tasks’ deadlines and assigned employees for your team to easily communicate and reschedule activities automatically if needed, saving the team's time and reducing manual work.
How emergency notifications work in risk and incidents management?
You can define specific decision rules for risk or incident detection (for instance, particular equipment metrics) and automate sending notifications to groups and teams involved. You can also set up auto-assignments and track ticket execution to improve your incident management and its execution.
What devices do you support?
We support smartphones, browser-based devices, iOS and Android based mobile apps, and tablets.
Is it possible to implement two-way communications?
Yes, you can set up different types of two-way communications that provide answers from the receivers who will further trigger the launch of certain workflows.
Is it possible to automate the initiation of incident response activities?
Yes, you can automate the initiation of incident report activities based on ticket status, SLA timelines, or decision rules to notify involved teams by default.