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Retail Automation Solutions to Simplify Your Operation Processes

Reduce costs and optimize profitability without sacrifices.

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retail_companies

Overview

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Processica provides effective automation solutions for retail companies of any scale. Our automated solutions allow reducing operational cost, optimizing profitability, and enhancing customer experience. Use Processica platform to form your employee work shifts, accelerate customer service delivery, automate customer journey management, manage multi-channel communications, automate loyalty programs, and more.

Features

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Multi-Channel Communications

Use communication channels that are most suitable for your clients. Set up communication workflows and automatically send out email sequences, SMS, voice messages, and more.
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Shift & Roster Management

Manage your employee shifts based on their availability and skills needed to do the job. Use automated two-ways notifications to keep people involved in any changes in the work process.
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Automatic Workflow Engine

Create workflows that match your operations specifics or leave that to our business analytics and engineers. Customize steps, parameters, notifications, and more to make your business processes flow seamlessly.
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Systems Integration

Integrate the systems you already use within your retail company within Processica Platform to automate your workflows with maximal efficiency and minimal changes to your current digital processes.
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Smart Target Lists

Use your contacts from various sources (LDAP, AD, AAD, ServiceNow, etc.) to create target lists and implement them into workflows. Create your smart target lists based on specific criteria and keep them dynamically updated.
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Custom Solutions

We develop various custom solutions and additional blocks to match and improve particular digital business processes in your retail company.

Use cases

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Omni-channel Customer Service

Use omni-channel communications (calls, emails, SMS, chatbots, popular messaging apps) to stay connected with your customers easily. Create workflows and launch them automatically, based on users behavior. Improve your customer service by reaching your customers through various communication channels at once.
Omni-channel Customer Service
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Delivery Management

Implement Processica delivery management solutions to keep track of the delivery personnel, built efficient logistics and accurately forecast ETAs. Build optimal delivery routes, setup and adjust tasks in a couple of clicks, manage couriers shifts with help of Processica workflows and two-way communications through the mobile app developed for remote workers, and more.
Delivery Management
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IoT Implementation

Interconnect mobile or desktop devices with other hardware technical tools and to control their performance in one platform. Create notification workflows to sync up with fire alarms, light control systems, entry access systems, and trigger workflow start in case any incident takes place.
IoT Implementation
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Workforce Analytics

Use Processica mobile workforce management solution to integrate employee database in it, collect the data on your employees and analyze your workers performance based on executed workflows within the platform.
Workforce Analytics
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Automatic Data Exchange

Use data entry automation solution by connecting third-party databases within Processica platform. Prevent manual entry errors and streamline data exchange between systems used in your business workflows to save valuable time needed for your business improvements.
Automatic Data Exchange
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Warning Systems Alerting

Implement custom alert workflows to be aware of your emergency systems functioning. Receive automatic building evacuation alerts, 911 alerts, panic buttons alerts, and more to know if anything happens at your warehouse, etc. Automatically pass the data to the rescuers to solve the issue as fast as possible.
Warning Systems Alerting

We offer both pre-built and custom solutions tailored to your needs

Interested? Send us your questions and we'll provide you with the information that you need
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