Processica offers solutions to make daily field operations easier for dispatchers. Use the platform to manage work schedule in real-time, assign and dispatch new jobs, send out notifications and reminders to field staff. With Processica, establish and maintain transparent and productive communication with your remote employees via automatic workflows that allow exchanging work-related information between dispatchers, workers, and clients.
Features
Field Workers Management
Track and get information from field workers via Processica mobile application. Dispatch mobile staff to new jobs, even in case of unstable internet connection.
Location Monitoring
Track your workers location instantly, at any time. Reduce delays and improve your customer service. Use the map to set and change work orders
Workflow Management
Setup and manage your workflows in a couple of clicks. Receive workflow performance reports and collect additional information you need in your particular case.
Automated Notifications
Communicate with anyone you need in one platform to ensure smooth project execution. Discuss progress, engage people, inform on emergencies via different communication channels available.
Assignments Management
Organize all your assignments into workflows to schedule them in the calendar, create dependencies and do more for easier tasks management.
Custom Solutions
We develop custom tech dispatching solutions specifically for your particular business needs.
Use cases
Shifts Management
Set up scheduling and shift planning workflows to start roasters, select workers, configure waiting lists, and notify managers. Processica allows automating shifts management based on the distribution of workers' workload. It helps reduce expenses and time through optimizing and increasing work performance.
Organize work process between dispatchers, technicians, and clients. Assign tasks according to workers location, track routes and ETA, provide and check the results, and more.
Automatically negotiate time of the upcoming meet-ups, conferences, and other events that require involvement of different people and departments. Launch workflows to automate events management and collect feedback from participants. Send out invitations that match the work schedule of people involved.
Use our mobile workforce management solution to collect your workforce data. Let your dispatchers easily analyze your field workers performance based on executed workflows on the platform.
Processica offers solutions for data entry automation to significantly reduce manual entry errors. Connect third-party databases in one cloud-based platform to make sure there are no mistakes and to save time for other tasks.
Use Processica automated issue escalation trees for your mobile workforce to reduce time on tasks execution and simplify communications. Efficiently distribute and resolve issues of various complexity based on the rules you set up as a communication-based workflow.
Processica allows your dispatchers to perform smart rescheduling, based on such variables as unexpected events, lates, different types of failures and sick leaves. All that to have full control over ETA adjustment, reducing costs and time.