Dispatching Software Solution to Improve your Business Processes

Work scheduling and routing made easy and efficiently.

Overview

Processica offers solutions to make daily field operations easier for dispatchers. Use the platform to manage work schedule in real-time, assign and dispatch new jobs, send out notifications and reminders to field staff. With Processica, establish and maintain transparent and productive communication with your remote employees via automatic workflows that allow exchanging work-related information between dispatchers, workers, and clients.

Features

Field Workers Management

Track and get information from field workers via Processica mobile application. Dispatch mobile staff to new jobs, even in case of unstable internet connection.

Location Monitoring

Track your workers location instantly, at any time. Reduce delays and improve your customer service. Use the map to set and change work orders

Workflow Management

Setup and manage your workflows in a couple of clicks. Receive workflow performance reports and collect additional information you need in your particular case.

Automated Notifications

Communicate with anyone you need in one platform to ensure smooth project execution. Discuss progress, engage people, inform on emergencies via different communication channels available.

Assignments Management

Organize all your assignments into workflows to schedule them in the calendar, create dependencies and do more for easier tasks management.

Custom Solutions

We develop custom tech dispatching solutions specifically for your particular business needs.

Use cases

Shifts Management

Set up scheduling and shift planning workflows to start roasters, select workers, configure waiting lists, and notify managers. Processica allows automating shifts management based on the distribution of workers' workload. It helps reduce expenses and time through optimizing and increasing work performance.

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Mobile Tech Assignments

Organize work process between dispatchers, technicians, and clients. Assign tasks according to workers location, track routes and ETA, provide and check the results, and more.

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Events Scheduling

Automatically negotiate time of the upcoming meet-ups, conferences, and other events that require involvement of different people and departments. Launch workflows to automate events management and collect feedback from participants. Send out invitations that match the work schedule of people involved.

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Workforce Analytics

Use our mobile workforce management solution to collect your workforce data. Let your dispatchers easily analyze your field workers performance based on executed workflows on the platform.

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Data Entry Automation

Processica offers solutions for data entry automation to significantly reduce manual entry errors. Connect third-party databases in one cloud-based platform to make sure there are no mistakes and to save time for other tasks.

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Issues Escalation

Use Processica automated issue escalation trees for your mobile workforce to reduce time on tasks execution and simplify communications. Efficiently distribute and resolve issues of various complexity based on the rules you set up as a communication-based workflow.

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ETA Control

Processica allows your dispatchers to perform smart rescheduling, based on such variables as unexpected events, lates, different types of failures and sick leaves. All that to have full control over ETA adjustment, reducing costs and time.

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We offer both pre-built and custom solutions tailored to your needs

Interested? Send us your questions, and we'll provide you with the information you need

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