Logo Processica

Automation Services to Transform the Way Utility Companies Operate

Optimize your processes while improving customer experience.

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Overview

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Processica provides solutions for utility companies to ensure they enhance operations and maintain scalability. By using automation benefits utility companies will be able to respond to the concerns of their customers accurately, to help resolve the occurring issues that are troubling their clients. By using Processica utility companies could significantly reduce expenses, enhance service delivery, ensure business intelligence and improved business models.

Features

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Contact Lists and User Segments

Create user segments and contact lists with your integrated contact databases and add them to automated workflows. Set up automatic business processes including third-party applications you use for communications.
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Multi-channel Communications

Communicate with your clients automatically via various one- and two-way notification channels. Easily meet customer expectations through our triggered multi-channel communications solution.
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Location Monitoring

Manage your remote workers location when needed to avoid any delays and improve service. Use the map to set up and change work orders location-wise.
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System Integrations

Integrate Processica with systems you already use to avoid significant changes to your current processes. Connect to external systems to improve your specific processes automation.
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Task Calendar

Use the Processica task calendar feature to get visual representation of all your tasks set for different target audiences right on the calendar.
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Custom Solutions

Processica develops custom tailored solutions specifically for your utility company to perfectly match your workflows to be automated.

Use cases

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Omni-channel Services Automation

Process client's inquiries via calls, SMS, chats, or emails. Organize them in one platform and trigger relevant workflows based on multiple variables, such as events, detected keywords and time-based conditions.
Omni-channel Services Automation
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Automatic Issues Escalation

Manage issue escalation trees for mobile workforce to significantly reduce task accomplishment time and streamline service communication. Processica offers solutions for tasks management to let you allocate and resolve different assignments efficiently, no matter the complexity.
Automatic Issues Escalation
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Remote Workers Management

Processica allows managing remote workers considering even large geographic areas. For that, our platform offers building a variety of custom smart solutions: mobile timesheets, GPS services, different kinds of reports, automatic reimbursements, and more.
Remote Workers Management
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IoT Integration

Connect desktop or mobile devices with other technical tools within one unified platform. Set up notification workflows and synchronize them with your physical systems if any predefined incident occurs (e.g. fire alarms, entry access, light control, etc.)
IoT Integration
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Emergency Warning

Keep an eye on your security systems and emergency messaging schemas. Create custom alert workflows to inform your units and collect their responses in case of automatic panic buttons alerts, 911 alerts, building evacuation, and much more.
Emergency Warning
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Workforce Analytics

Connect and synchronize any item on the platform with other modules inside the system through automated workflows. For example, integrate employee database within mobile workforce management workflows to gather data on your workers and analyze it.
Workforce Analytics
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Assets Maintenance

Create workflows for automatic facility maintenance checklist, equipment check-up management, and preventive maintenance tasks. Set scheduled automated maintenance workflows and breakdowns.
Assets Maintenance

We offer both pre-built and custom solutions tailored to your needs

Interested? Send us your questions, and we'll provide you with the information that you need.
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