Processica provides solutions for utility companies to ensure they enhance operations and maintain scalability. By using automation benefits utility companies will be able to respond to the concerns of their customers accurately, to help resolve the occurring issues that are troubling their clients. By using Processica utility companies could significantly reduce expenses, enhance service delivery, ensure business intelligence and improved business models.
Features
Contact Lists and User Segments
Create user segments and contact lists with your integrated contact databases and add them to automated workflows. Set up automatic business processes including third-party applications you use for communications.
Multi-channel Communications
Communicate with your clients automatically via various one- and two-way notification channels. Easily meet customer expectations through our triggered multi-channel communications solution.
Location Monitoring
Manage your remote workers location when needed to avoid any delays and improve service. Use the map to set up and change work orders location-wise.
System Integrations
Integrate Processica with systems you already use to avoid significant changes to your current processes. Connect to external systems to improve your specific processes automation.
Task Calendar
Use the Processica task calendar feature to get visual representation of all your tasks set for different target audiences right on the calendar.
Custom Solutions
Processica develops custom tailored solutions specifically for your utility company to perfectly match your workflows to be automated.
Use cases
Omni-channel Services Automation
Process client's inquiries via calls, SMS, chats, or emails. Organize them in one platform and trigger relevant workflows based on multiple variables, such as events, detected keywords and time-based conditions.
Manage issue escalation trees for mobile workforce to significantly reduce task accomplishment time and streamline service communication. Processica offers solutions for tasks management to let you allocate and resolve different assignments efficiently, no matter the complexity.
Processica allows managing remote workers considering even large geographic areas. For that, our platform offers building a variety of custom smart solutions: mobile timesheets, GPS services, different kinds of reports, automatic reimbursements, and more.
Connect desktop or mobile devices with other technical tools within one unified platform. Set up notification workflows and synchronize them with your physical systems if any predefined incident occurs (e.g. fire alarms, entry access, light control, etc.)
Keep an eye on your security systems and emergency messaging schemas. Create custom alert workflows to inform your units and collect their responses in case of automatic panic buttons alerts, 911 alerts, building evacuation, and much more.
Connect and synchronize any item on the platform with other modules inside the system through automated workflows. For example, integrate employee database within mobile workforce management workflows to gather data on your workers and analyze it.